FAQ

Helpful Information

 

CAN YOU DELIVER TO ABC ROAD?

Our delivery covers 4.5km radius from our store at Hillion Mall. If you want to be sure, please enter your address during the checkout process to confirm.

SERIOUSLY, THE DELIVERY TIMING IS 2HRS?

We do our best to deliver within 2hrs. Your order may be delivered much sooner though. Please rest assure that your order will arrive freshly prepared from the kitchen. We seek your kind understanding for our delivery timing. Thank you with love.

WHAT MODE OF PAYMENT DO YOU ACCEPT?

Visa, Mastercard, American Express and all other major credit cards.

CAN I TRACK MY ORDER?

Currently we do not have this function. Nevertheless if you have any questions on your order status, please live chat us.

I HAVE MISSING ITEMS IN MY ORDER!

We sincerely apologize. We really do try our best not to mess up the order. But sometimes it does happen when the kitchen is overwhelmed. And when it does happen, please live chat us and let us know. We will either do a refund to you for the missing items or resend it to you again.

PLEASE LEH! I ORDER X AND YOU GIVE ME Z!

If we messed up, please allow us to resend the order to you. The rider may have given you someone else order. Please live chat us and let us know.

WAH LAN A! I HAVE WAITED MORE THAN 2HRS FOR MY ORDER, WHERE'S MY ORDER?

Most of the time your order will be delivered within 2hrs from the time you placed your order. If you haven't please live chat us. Do note that if your order was placed before 11am that day, your delivery will be delivered by 1pm.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

You will receive an order confirmation if you have successfully placed the order. Please check your email for it.

I WANT TO FEEDBACK ON YOUR FOOD!

Yes please. Be it good or bad please let us know. We are always 1 click away from you. We are very responsive via our social media. We welcome any genuine feedback.

Follow

Contact

Address

17 Petir Street | Hillion Mall | #01-35/36/37/38/39

©2020 by Beans Party Dessert | Western